A bot will do it. AI agents for your company's departments.
An agent carries out agreed tasks in Outlook, Teams and SharePoint: it reads invoices, drafts replies and writes the Monday report. It hands exceptions to people, and you set the rules.
- Microsoft CSP Reseller
- a person approves
- every action logged
Where companies start
Six processes that are most often worth handing to an agent. Every agent has a clear description of what it does and who approves its work.
- ITFirst Line IT
AI agent for the IT helpdesk.
ticket → triage → kb.answer → resolved ✓Approval in agreed cases - FinanceInvoice Hunter
Invoices from email and KSeF ready for approval.
mail|ksef → extract → match(PO) → approve ✓Approval in agreed cases - HRNew Joiner
Employee onboarding and offboarding.
hire → account → laptop → welcome ✓Works on its own within an agreed scope - Management boardMinute Taker
Minutes, actions and reminders from meetings.
transcript → actions → owners → remind ✓A person approves every result - Data and reportingMonday Report
Recurring reports with commentary.
data → explain(anomalies) → teams.post ✓Works on its own within an agreed scope - Customer serviceQuick Reply
Replies to customer enquiries.
mail → order.status → draft → review ✓Approval in agreed cases
Agents by department
Choose a department to see which tasks an agent can take over and which stay with people.
4 agentsITHelpdesk, licences, alerts, documentation
→ see the agents
4 agentsFinanceInvoices, payments, month-end close, expenses
→ see the agents
5 agentsHROnboarding, employee questions, leave, documents
→ see the agents
4 agentsCustomer serviceReplies, returns, customer feedback, quality
→ see the agents
4 agentsData and reportingRecurring reports, data questions, data quality
→ see the agents
4 agentsManagement boardMinutes, daily briefing, board packs, analyses
→ see the agents
4 agentsProcurement and logisticsSuppliers, stock, orders, shipments
→ see the agents
6 agentsMarketing and salesEnquiries, proposals, product descriptions, campaigns
→ see the agents
4 agentsLegal and complianceTemplate contracts, contract review, GDPR, regulatory changes
→ see the agents
Don't see your process?
Show us a task that eats up your team's time. We will look at the workflow, the data and the systems. We will propose an agent, or tell you plainly that a simpler automation is enough.
Discuss your process → How the AI audit worksHow we deploy an agent
An example project takes about 12 weeks. We move to the next stage based on test results, not the calendar.
- weeks 1 and 2Design
We write down the procedure, the rules and the points where the agent hands the case to a person. We collect real examples for testing.
- weeks 3 to 6Build
We connect the agent to Microsoft 365 and your company systems using a dedicated identity with minimal permissions.
- weeks 7 to 9Shadow mode
The agent prepares the results. A person approves every outcome. We measure accuracy and refine the rules.
- weeks 10 to 12Supervised autonomy
The agent carries out simple, reversible tasks on its own and asks about the rest. Its scope grows while accuracy holds.
Why IT Experts
zrobot.pl is a brand of IT Experts sp. z o.o. Agents are deployed by the same team that looks after companies' IT.
- ✓ we_know_your_itWe know your IT
Agents are deployed by the team that manages Microsoft 365, permissions and security for businesses every day.
- ✓ one_providerAutomation and IT from one provider
Accounts, permissions, backups and the agent are looked after by the same team. The agent does not depend on an account that someone might switch off one day.
- ✓ order_firstHousekeeping first, then AI
An agent sees whatever it has access to. That is why we start with permissions and sharing.
- ✓ microsoft_csp_resellerMicrosoft CSP Reseller
We select and bill Microsoft 365 and Copilot licences without intermediaries.
- ✓ honest_answerWe will tell you when AI is not needed
A reminder on a fixed date is a job for a simple workflow. We propose an agent where the content has to be understood.
- ✓ supportSupport after go-live
We respond to errors, maintain the connections to your systems and retest the agent after changes.
Security before convenience
An agent gets only the access the task requires, and important decisions are approved by a person.
- ✓ least_privilegeMinimal permissions
A dedicated identity with only the access the agreed tasks require.
- ✓ human_approvalA person decides
Limits and required approvals are agreed before go-live.
- ✓ audit_logActivity log
Every action of the agent is recorded and can be checked.
- ✓ kill_switchKill switch
The agent can be switched off at any time and the team carries on manually.
See what it looks like
Two short films: from a conversation about the process, through the rollout, to everyday work with an agent. On-screen captions are in Polish.
Frequently asked questions
Short and to the point.
How is an AI agent different from a chatbot?
A chatbot answers questions. An agent carries out a task in your systems: it saves a document, drafts a reply, fills in a table, sends a reminder. It works to agreed rules, with approval wherever it is needed.
How is an AI agent different from Copilot?
Copilot helps one person with their own work. An agent runs a whole agreed process, for example from an invoice in the inbox to a document waiting for approval.
Will an agent replace our staff?
An agent takes over the repetitive part of the work: retyping, sorting, reminding. People handle the exceptions, the customers and the decisions.
Does every automation need AI?
No. A reminder on a fixed date or moving a file is a job for a simple workflow. An agent makes sense where the content of a message or document has to be understood. After the audit we tell you plainly what is enough.
Do we need Microsoft 365?
We work best in Microsoft 365, because that is where most companies keep their email, Teams and documents. We connect other systems if they offer an interface.
Where is our data?
Before rollout we show you where your data is processed, by which services and for how long. Processing is covered by a data processing agreement.
How long does it take to deploy an agent?
An example project takes about 12 weeks in four stages. We set the timeline for a specific agent after analysing the process, the data and the system connections.
Can we order an agent for our own process?
Yes. Describe a task that regularly takes up your team's time. After the audit we will propose an agent or a simpler automation.
Let's talk about your process
Emailoffice@itexperts.com.pl
zrobot.pl is a brand of IT Experts sp. z o.o. · ul. Wolfkego 11/13, 01-494 Warsaw, Poland · in Warsaw and remotely across Poland